Client Rights & Our Responsibilities

It is the policy of Legal Action of Wisconsin, Inc. to make no distinction in the provision of legal assistance to eligible persons because of race, color, religion, ancestry, sex, age, national origin, disability, marital status, sexual orientation, political belief or affiliation, or any other consideration prohibited by law.

If you are a client of Legal Action of Wisconsin, Inc. (Legal Action) and you do not like the work being done on your case or if you think Legal Action has violated the Legal Services Corporation Act or other laws, regulations, instructions, or guidelines, you may file a complaint.

If you asked for our services and we did not provide services (you did not become a client), you may also file a complaint. 

The procedure for complaints by clients and by people who did not become a client are handled differently. 

Complaints from clients:

Step 1 – Call Legal Action at 855-947-2529 and say you are making a complaint. A Managing Attorney will reach out to you to discuss and review your complaint.

Step 2 – If you are not satisfied with the Managing Attorney’s review, you may ask for the Executive Director to review your complaint.

Step 3 – If you are not satisfied with the Executive Director’s review, you may ask for the Board of Directors’ Client Complaint Committee to review your complaint. 

Complaints from people who are not clients: 

Step 1 – Call Legal Action at 855-947-2529 and say you are making a complaint. A Managing Attorney will reach out to you to discuss and review your complaint.

Step 2 – If you are not satisfied with the Managing Attorney’s review, you may ask for the Executive Director to review your complaint.

It is the policy of Legal Action of Wisconsin, Inc. to provide language access services to populations of person with Limited English Proficiency who are eligible to be served or likely to be directly affected by our programs.  Such services will be focused on providing meaningful access to our programs, services, and/or benefits. You have the right to a qualified interpreter service at no cost to you. You have the right not to be required to rely on minor children, other relatives, or friends as interpreters. You have the right to file a grievance about the language access services provided.

If you need printed material interpreted in an alternate format to accommodate a visual impairment, or if you have a disability and need assistance in using our services, please inform us. This is also available in Spanish and Hmong